Version 2.2.8 was just submitted to Google Play to fix a few issues people have reported.
Although issues can happen time to time, and we don’t always pick them up until it’s publicly released. Even when issues do come up, we then need to troubleshoot to find why it’s happening and most of the time we can’t reproduce the same issue on our devices.
This new update fixes the following reported issues:
Starting Service Issue
A few people reported that the loading screen got stuck on a message that showed ‘Starting Service’.
This issue was caused by an Google API that for some reason stopped working. (Thanks Google)
This issue was not picked up by our development devices due to them having our master Google Play account signed in to them.
Many have reported that ever since version 2.2.6 they could no longer connect to there panels.
This issue was due to the app connecting to the M1XEP (Ethernet Module) with the secure port but with no username or password.
Whenever connecting over the internet you should use the secure port with a username and password. Without a username or password enabled is like having the front door unlocked, but not open.
In version 2.2.6 the connection driver was re-written, and it required the secure port to have an username and password enabled. We never thought that people would use the secure port without a username and password!
Version 2.2.7 had a quick fix to fix this issue, but we forgot a section in the code which only half fixed the issue. Version 2.2.8 should hopefully fix the issue completely.
If you run into any issues, then please contact our support and we will run some troubleshooting with you to fix the issue you have.
Although some left negative feedback (we hope you can change that now we pushed out this update), we thank for the rest of you being patient while we look into the issue and fix it for you.
A secure connection in the M1 Touch Pro app is done using the secure port (2601) from the M1XEP (Ethernet Module).
It is highly recommended that you use a username and password in your M1XEP when using the secure port. This username and password is then used in the app to make a secure connection to your panel.
Without using a username and password makes your connection weak, and when using the panel over the internet will make your connection available for anyone to connect to it providing they know the IP and port to your panel. This makes your panel not secure.
If you are not wanting to use a username and password when using the secure port, then you may want to use the non-secure port (2101). This will make the app connect a lot quicker and will also send commands a lot quicker. Connecting to your panel with the secure port without a username and password is pretty much the same as connecting with the non-secure port.
It is not recommended to use the non-secure port when connecting over the internet. The non-secure port is recommended when connecting on the local WiFi without going over the internet.
It is not recommended to use the secure port without a username and password when connecting to the panel over the internet (or even on a local connection).
Using the secure port with a username and password is highly recommended when connecting over the internet.
M1 Touch Pro has now been updated to version 2.2.6
– Added an Delete button to panel selection screen
– Added Connection timeout if no messages are sent within 2 minutes.
– Re-wrote connection driver
– Updated to Android SDK 26
– Fixed connection issue when using C1M1.
– Fixed ‘connect to’ screen from displaying when exiting app.
– Made light dimmer wider.
– Misc Updates
We are pleased to announce that we now have put together an user & setup guide for the M1 Touch Pro app.
This setup guide will help show you how to setup and use the app.
You can view this setup guide here.
I like to wish everyone a happy and safe 2018!
We like to thank everyone who has supported our apps throughout the year. We are planning many more app updates throughout 2018.
Have a safe new year.