M1 Cloud FAQ
A few days after the expiry your M1 will stop all communications to our cloud.
If you don’t renew your service approx 1 week after the expiry then your M1 panel and history may be removed from our cloud.
If you have 5 days left on your service, and you renew a 30 day service plan then you will have 35 days left on your service after you renew.
Keep in mind we are based in Australia so there might be a small delay in getting back to you if you are outside our timezone.
Ness aComms / M1 Touch Pro FAQ
This means that you need a different license for each Google Play account.
However, if you own multiple device (such as 2 or more phones/tablets) then you can just use the same Google Play account on each device which means you can use it on the single license.
If you remove your Google Play account you purchase the app with from your device, then the license for the app will also be removed which means that it will fail to run the app into the Google Play account that you purchased the app with is added again to your Android Device.
If your devices are manage by different Google Play accounts, then you will need to purchase the app on each device.
Google Play does not allow for volume discounts. If you need multiple licenses it is not possible to discount the additional purchases and you need to purchase the app at the price listed on Google Play.
Google now allows family Libraries. This means you can install the app on 5 devices with the one purchase. More info on how to do this here: https://support.google.com/googleplay/answer/7007852?p=family_library_eligibility&rd=1#eligibility
We only provide support on the app. If you need help setting up and configuring your system, then this should be done through the place of purchase of your system.
Google Play offer a 2 hour refund policy which means if you are not happy with the purchase, then you can get a refund within 2 hours.
More info here: https://www.droidsoft.net/cant-bypass-zones/
More info here: https://www.droidsoft.net/reinstall-app-on-new-device/
You will also need to make sure you have port forwarded your panel in your router / modem. unfortunately we are unable to provide tech support on how to open ports in your router due to hundreds if not thousands of routers / modems on the market. You may visit www.portforward.com which has useful step-by-step guides on how to open the ports. The port you need to open can be found on the M1XEP setup screen next to the IP address settings.
The app allows you to enter a PIN code before it opens and connects to your panel.
If you forget your PIN code to open the app then you can clear the PIN code, but you will loose all configured panels in the app.
You can use either a IP address or a DynDNS hostname in the app.
When using a DynDNS hostname in the app, you still need to port forward in the router.
Think a DynDNS hostname as a contact in your phone book. It’s much easier to call someone by pressing on a contact name than having to remember a number.
An IP address and DynDNS hostname works very similar. It’s much easier to remember a website address than it’s IP address to open the same site or to connect to a device.