We really care about customer support services and guarantee to response to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezones, there might a slight delay but when available in our time zone (Melbourne, Australia) you may get a faster reply.
All technical support is in English only, and is only available by email. Phone support is not available.
Please email firstname.lastname@example.org to get in contact with us.
If you don’t get a reply within 24 hours, then please check your spam folder or re-send your email as it most likely got lost as we always reply to emails.
If you still don’t get a reply after re-sending the email please try a different email account as your email account most likely got blocked.