Our technical support is based in Australia. There might be a slight delay in getting back to you if are not based in our timezone (AEST +10).
We will reply to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezones, there might a slight delay but when available in our time zone (Melbourne, Australia) you may get a faster reply.
All technical support is in English only, and is only available by email. Phone support is not available.
If you don’t get a reply within 24 hours, then please check your spam folder or re-send your email as it most likely got lost as we always reply to emails.
If you still don’t get a reply after re-sending the email please try a different email account as your email account most likely got blocked.
Our technical support is email based support only. (phone support is not available).
Ness aComms app Support
Please contact support@droidsoft.net
M1 Touch Pro Support
Please contact support@planetm1.net
M1 Touch Cloud Support (and PlanetM1 Cloud)
Please contact support@planetm1.net
If you have a M1XEP Cloud Account ID then please include that in the email so we know which panel you are referring to when contacting us.